Fraud Analyst

Job Title: Information Security Analyst/Fraud Analyst

Client Type: Financial Services

Location: San Antonio hybrid

Duration: 6 months

Rate: $20-27/hr

Job Duties

Job Description:

Information security analysts are responsible for providing security solutions for their companies. Their main duties include doing research, collecting data, developing secure strategies and maximizing productivity. They also are in charge of implementing security principles while following strict privacy policies. Information security analysts have advanced skills when it comes to finding security threats and other vulnerabilities. They conduct assessments of enterprise environments and frequently monitor logs and computer traffic. Information security analysts coordinate update initiatives for existing technologies in their companies to minimize downtime and avoid security contingencies. They document security breaches and proceed according to company rules. They must know how to effectively operate company infrastructure such as routers, firewalls, and other hardware devices. They work in an office setting with other technology professionals to accomplish company goals.

Brief description of daily duties:

Using the Client s suite of member management and fraud prevention and detection tools, Information Security Analysts are expected to research and perform root cause analysis on member profiles that have experienced fraud, account take over events, or member experience feedback. Actions that may be required as a part of this process include listening to calls, reviewing session logs and researching member transactions and history. Findings from research and root cause analysis must be summarized and communicated with business stakeholders using various communication platforms.

Job Responsibilities

• Complete root cause analysis and summarize findings on complex member feedback and fraud events
• Maintain and improve upon documented procedures through responding to and implementing user feedback
• Investigate fraud incidents to isolate trends and identify vulnerabilities
• Complete maintenance needs to facilitate the ability for members to authenticate and access self service solutions
• Manage assigned tasks within service level objectives

Tasks:

• Identifies and manages existing and emerging risks that stem from business activities and the job role.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
• Follows written risk and compliance policies, standards, and procedures for business activities.
• Works under supervision and with some assistance, resolves issues and navigates obstacles to deliver work product.
• Documents findings of completed alerts and assists with incident documentation.
• Serves as a resource to team members on escalated issues of a routine nature.

Required Experience

• Determining root cause analysis - 1 year
• Detail oriented research to include fraud detection analysis - 1 year
• Strong written and verbal communication skills - 2 years

Must haves skills/technologies:

• Member profile management tools
• Fraud prevention tools
• Microsoft Office Suite (Outlook, Word, Excel, PPT etc.)