Stihl Service Technician

*Job Description* Time Type:
Full timeRole Details:
*Time Type: Full Time* *Starting Pay: $18.50 / HR* *Job Location: 21989 Highway 242, New Caney, TX 77357* This role requires the ability to drive on company business to nearby store locations for training during the pre-opening period.
Job Summary: The Stihl Service Tech will assist customers with purchasing, servicing, training, and repairing Stihl-related products. In addition, the Stihl Service Tech will participate in all aspects of floor sales.
Supervisory Responsibilities:
* None.
Duties/Responsibilities:
* Greets and interacts with customers.
* Provides service, maintenance, and repairs for all Stihl-related products, as authorized by the vendor, in a timely manner to ensure customer satisfaction.
* Determines part(s) needed, estimates labor, and determines if repairs are covered under product warranty.
* Provides regular updates to customers on issues regarding warranty coverage, service/repair delays, or availability of parts.
* Maintains a safe, secure, clean, and well-organized work environment including service area and all other associated areas per vendor and company guidelines.
* Provides training for store personnel to ensure customers are provided with product technical knowledge, and pre-delivery inspections (PDI) take place for all Stihl products sold at the location per vendor requirements.
* Consults with customers to understand needs and preferences related to available merchandise.
* Explains available merchandise, selecting and suggesting options suitable for the customer's needs.
* Emphasizes product features, and warranty information, quotes prices and credit terms, and prepares sales orders.
* Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
* Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
* Assists customers in resolving complaints, including escalating them to management when appropriate.
* Investigates and resolves customer problems with products or services.
* Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
* Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
* Processes returns and exchanges according to store policy.
* Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
* Performs other related duties as assigned.
Required Skills/Abilities:
* Excellent customer service skills.
* Good verbal communication skills.
* Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
* The ability to read and interpret assembly blueprints or specifications manuals and plan assembly or building operations.
* The ability to operate available equipment, such as cash registers, calculators, or scanners.
* Basic mathematical skills, as needed to make change and give refunds.
* Basic and intermediate knowledge of building products.
* Knowledgeable about the company's products and services, as well as customer-related policies.
Education and Experience:
* A high school diploma or equivalent is preferred.
* Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.
Physical Requirements:
* Prolonged periods of standing and working on the computer or related equipment.
* The ability to quickly move hands, fingers, grasp, or manipulate objects in order to operate and/or repair equipment.
* Must be able to lift up to 30 pounds at times, and occasionally lift/move up to 80 pounds.
* May need to work overtime, nights, weekends, and holidays.
* The ability to perform repetitive movements over long periods.
*I have read the above job description and can perform the essential functions of the position with or without reasonable accommodation. *
McCoy's is an equal opportunity employer. Equal access to programs, services and employment is available to all persons. Those applicants requiring reasonable accommodations in the application and/or interview process should contact a representative of the People Development Department at (866) ###-####. *EOE, AAP, D, F, VA*