Patient Access Operations Manager

🎯 Why This Role Matters

This is a key leadership role responsible for improving how patients engage with one of San Antonio's leading healthcare providers. As the Patient Access Operations Manager, you'll shape the front-end patient experience across a high-volume, acute ER facility. Your work directly influences registration accuracy, financial collections, patient satisfaction, and overall care delivery efficiency.

🧠 How You'll Contribute

• Oversee daily patient access operations and serve as the main liaison between the hospital and Shared Services
• Ensure adherence to customer service standards during all patient interactions
• Monitor registration quality and accuracy across all units
• Manage staffing schedules, department meetings, on-call coverage, and issue resolution
• Lead the team in meeting key targets including insurance verification, upfront payments, and service excellence
• Track and report on performance metrics, workforce planning, and department budgets
• Support a culture of accountability, continuous improvement, and top-tier patient access performance

🧬 What Makes You a Great Fit

• Bachelor's degree in Business or a related field (required)
• At least 3 years of experience as a manager in a hospital-based patient access department, specifically within a high-volume emergency department (ER)
• Proven success leading large frontline registration teams (50+ FTEs) in complex, fast-paced clinical environments
• Strong familiarity with healthcare regulations, insurance verification, and patient intake procedures
• Experience monitoring and delivering performance tied to 10+ KPIs
• Comfort managing budgets, scheduling, QA, and productivity oversight

🎉 Perks & Benefits

• Competitive salary: $68,000 – $80,000, plus annual performance-based bonus
• Comprehensive health coverage (medical, dental, vision)
• 401(k) with company match
• Tuition reimbursement (up to $5,250/year tax-free)
• Student loan assistance ($150/month for FT employees)
• Paid time off and paid family leave
• Life insurance and mental health support
• Adoption assistance and identity theft protection
• Employee discounts, stock purchase program, and flexible spending account options
• On-site medical access: primary care, urgent care, ER, outpatient/inpatient services