Dispatcher - Patient Transportation (Mon-Fri)

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.Dispatcher opportunity in Patient Transportation. The ideal candidate will have a high school diploma and two years phone dispatch/operations supervision experience or two years patient transportation/driving experience. May substitute required experience with equivalent related college on a one to one basis.SHIFT/HOURS: Monday- Friday 5:00pm - 1:30am & on call weekend rotation 2:00pm-10:30pm.This position will require a mandatory departmental training/orientation schedule for the first 8 weeks of employment. Training will be conducted Monday-Friday and consist of the following:Weeks 1-4: 6:45am-3:15pm or 8:45am-5:15pm or 9:45-6:15pmWeeks 5-6: 6:00am-2:30pmWeeks 7-8: 2:00pm-10:30pmThe primary purpose of the Transportation Dispatcher position is responsible for assigning escorts to transport patients and specimens both safely and efficiently to designated areas throughout the Institution and is responsible for monitoring transports, answering the phone, providing customer service and communicating with the supervisors and the staff of the requesting areas.Key FunctionsDispatchingEfficient and effective usage of electronic based system to assign transports to escorts throughout the institution; efficient in multi-tasking. Ensures the requestor has identified appropriate equipment to the escort for transporting. Maintains knowledge and efficiency in available resources to reduce the level of delays to customers; implements and communicates contingency plan with management, when volume is heavy or delays are inevitable. Rapid response and dispatch of code blue stretcher request to the next available escort; adjust the priorities to ensure expediency. Provide directions to escorts in prioritizing assignments.CoordinatingEfficiently and effectively handle oxygen related request; maintain knowledge of standards and criteria for properly handling oxygen. Assists, verbally and manually with gathering statistical information as required. Seeks to ensure that productivity standards are met and immediately informs management when escorts are not meeting standards. Communicates all outstanding issues and concerns to incoming dispatchers or escorts appropriately; document all related issues during the transition as needed.Customer ServiceVerbally answers and responds to incoming calls in a clear, professional, courteous and timely manner. Assures nursing or requesting units are aware of the delays. Visually review assignment logs for completeness and accuracy; contact appropriate supervisor if needed. Assists management in dealing with problematic issues and investigates complaints / concerns. Develops strong peer relationships with customers and provides input to leadership for improving services.REQUIREMENTSEducation Required: High school diploma or equivalent.Education Preferred: Associates degree.Experience Required: Two years phone dispatch/operations supervision experience or two years patient transportation or driving experience. With preferred degree, no experience required.Experience Preferred: NoneLicensure: NoneIt is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.Additional Information:Requisition ID: 168319Employment Status: Full-TimeEmployee Status: RegularWork Week: Day/Evening, Evening/Night, Evenings, Nights, Rotating, WeekendsMinimum Salary: US Dollar (USD) 35,360Midpoint Salary: US Dollar (USD) 43,680Maximum Salary: US Dollar (USD) 52,000FLSA: non-exempt and eligible for overtime payFund Type: HardWork Location: OnsitePivotal Position: NoReferral Bonus Available?: NoRelocation Assistance Available?: NoScience Jobs: No#LI-Onsite#J-18808-Ljbffr