Data Analyst, Specialist

Job Description: Analyst – Client Experience Analytics (Signals & Friction Reduction)

Join the Client Experience Analytics team and play a pivotal role in advancing two of Advice & Wealth Management's top strategic priorities: the Signals Program and the Friction Reduction System (FRS). This role is ideal for a creative, self-starting analyst who thrives in a product-oriented environment, brings an owner's mindset, and is passionate about solving complex problems and anticipating business needs.

About the Strategic Programs:

• Signals Program: Empowers Relationship Managers and Advisors with personalized, data-driven insights to proactively position products and services aligned with clients' goals—enhancing engagement and deepening relationships.
• Friction Reduction System (FRS): Leverages large language models and advanced analytics to detect, remediate, and prevent client pain points—enabling the business to act on both micro-level issues and macro-level trends to continuously improve the client experience.
  
  
  

Responsibilities

• Identify and assess new data-driven use cases to uncover impactful opportunities across programs
• Analyze AI-generated and historical data to extract actionable insights and strategic recommendations
• Translate complex analytics into clear, compelling stories that demonstrate business value and engage stakeholders
• Design and maintain frameworks to monitor program health and support continuous improvement
• Collaborate with internal partners to understand business goals and shape analytical project approaches
• Lead end-to-end execution of complex analytics projects, providing guidance and delegating tasks as needed
• Acquire, validate, and manage structured and unstructured data to ensure quality and reliability
• Develop and deliver visualizations and presentations that turn insights into actionable business solutions
• Own and manage recurring reporting and analytics processes
• Mentor and coach peers while contributing to the broader analytics community through training and knowledge sharing
• Support strategic initiatives and participate in special projects as needed
  
  
  

Qualifications

• Minimum of five years related work experience.
• Stakeholder Management – Drive process maintain client focus Organizational Savvy
• Technical skills – Python, SQL, R, Excell, Tableau, Power BI preferred
• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  
  
  

Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

At Vanguard, we don't just have a mission—we're on a mission.

To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.#J-18808-Ljbffr