Field Support Engineer

Overview

Position Location: Houston, TX (Remote/Home-Based)

Position Salary: $60,000 - $85,000 (Depending on Experience) + Bonus

Responsibilities

• A leading provider of SMT automation machines and software is seeking a skilled and experienced Field Support Engineer.
• Crucial for troubleshooting, installing, repairing, and programming industrial machines and software at customer sites.
• The company provides comprehensive training to ensure you are well-equipped for success.
• Provide on-site and remote engineering support to ensure optimal performance at customer manufacturing sites.
• Perform installations, repairs, retrofits, reconfigurations, and programming of industrial machines and software.
• Assist clients with network configuration and administration, including the setup of Windows & Database servers.
• Accurately document service logs to maintain comprehensive reporting.
• Conduct customer training on the company's software products as required.
• Respond to after-hours, on-call technical support requests for customer emergencies.
• Ensure services are provided following company policies, protocols, and service manuals.
• Escalate issues or suggest improvements to maintain and enhance company quality standards.

Requirements

• Bachelor's degree minimum; Engineering or Science background is preferred; Higher education is a plus
• 2+ years of field support experience, with strong expertise in electrical and mechanical diagnostics/repairs.
• Proficiency in supporting Windows OS, including operating, installing, and configuring.
• Willingness to travel as needed up to 75% expected.
• Experience with Microsoft SQL and Linux is a plus.
• Prior experience in semiconductors and Surface Mount Technology (SMT) is highly desirable.
• Full Benefits (Medical, Dental, Vision)
• 401K + Matching
• PTO

Benefits

• Full Benefits (Medical, Dental, Vision)
• 401K + Matching
• PTO