Manager, Data Management Office

Key Responsibilities: Clearly communicates expectations and priorities to office staff. Delegate and review the status of on-going tasks of supervisors to assure expectations are being met. Communicates throughout every level of the Workforce Solutions system. Directly supervise and evaluate the performance of staff. Ensure daily activities and tasks are aligned with the annual and long-term goals of Workforce Solutions System and assists in setting short-term goals and objectives.

Understand and implement the franchise requirements – Mission, Core values, Standards and Guidelines. Lead meetings with other members of the management to discuss the status of current and future initiatives, ongoing activities and progress as they relate to the Workforce Solutions. Empower employees to take responsibility for their jobs and goals. Delegate responsibility and expect accountability and regular feedback.

Plan, evaluate and improve processes and procedures to enhance speed, quality, efficiency and results. Serve on work groups to develop work plans for projects and new initiatives. Manage special projects and assignments when required. Ensure supervisors understand, implement and train staff on how to meet contract performance objectives.

Maintain a safe work environment and ensures staff attend appropriate safety training. Coordinate work activities of the office with other offices to improve services to our customers. Manage the overall operations and daily activities of the office to include but not limited to managing expenditures.

Maintains professional technical knowledge by attending educational workshops, training courses, establishing personal and professional networks.

Manages Human Resources

Maintains compliance with internal Human Resources policies and procedures, equal opportunity, and nondiscrimination provisions. Identifies internal staffing needs and conducts interviews, makes hiring and termination recommendations. Evaluates and recommends personnel actions including salary increases, bonuses, and improvement plans.

Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with the assistance of human resources, when necessary. Documents coaching, on-the-job training of new employees, and arranges for training. Ensures staff accurately determines eligibility for and awards Workforce Solutions financial aid equitably and according to priority guidelines.

Staffs the office to make sure customers receive service timely and adequate staff is available. Utilizes a platform to receive customer service feedback and regularly reviews this to implement improvement. Is creative and flexible in the use of resources to meet the needs of all Workforce Solutions customers.

Uses good judgment in resolving customer complaints and monitors customer satisfaction. Communicates with management across the system and staff to coordinate a response to workforce needs. Fosters a productive working relationship with management through flexibility, adaptability, and congeniality to find solutions for employers.

Represents Workforce Solutions in the community at meetings, conferences, seminars, media or on boards, panels and committees. Works cooperatively with all parts and divisions of Workforce Solutions. Ensures offices are clean, presentable, and conducive to a professional environment.

Ensures timely and accurate data entry. Maintains and assures confidentiality of all customer files and Personally Identifiable Information. Ensures cash substitutes are safeguarded and equipment is secure.

Qualifications

Education: Required - High School, Preferred - Bachelor's. Experience: Required - 2 years of related experience.

We are an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws.