Behavioral Health Specialist

Call Center Coaching Staff

Department of Defense / Defense Health Agency (DHA)

Behavioral Health Clinical Management Team

Clinical Support Division, Medical Affairs

Statement of Work (SOW)

BACKGROUND: inTransition Support Services will provide support to transitioning service members and/or veterans who are currently receiving psychological health (i.e., mental health or behavioral health) and/or moderate to severe traumatic brain injury (TBI) care. The program will also provide support to service members and veterans who wish to receive care at their new destination or with a new provider in their same location, or wish to initiate psychological health care for the first time.

Place of Performance: Texas

Period of Performance: 12-month base period, plus four 12-month option periods

Schedule: Monday through Friday between 0800 and 1700 ET and PT, except federal holidays. inTransition inquiries made outside of these hours will be accepted via voicemail and email capabilities.

Requirements:

• Must have a master's degree in a mental health-related field
• Must be a licensed mental health professional (social work, psychology, marriage and family therapy, behavioral health counseling)
• Preferably at least a minimum of three years of experience delivering in-person patient care
• Has clinical experience in triage, care management, motivational interviewing, and crisis counseling
• Has experience working with military service members and veterans regarding mental health

Duties and responsibilities will include, but are not limited to, the following:

• Provide individualized coaching services to transitioning service members and veterans seeking mental health or TBI care.
• Support continuity of care by assisting clients in connecting to new providers or healthcare systems.
• Apply motivational interviewing techniques to encourage engagement in treatment.
• Offer non-clinical support; they do not diagnose, prescribe, or conduct therapy.
• Identify barriers to care and help clients develop a plan to overcome those barriers (e.g., locating a provider, making an appointment).
• Coordinate with other inTransition staff (e.g., Contact Center Staff, PM) to ensure seamless handoffs and follow-up.
• Maintain detailed and accurate records of all coaching interactions.
• Support referrals received through multiple channels (phone, email, web chat, secure message).
• Comply with confidentiality and HIPAA standards and ensure sensitive data is transmitted securely.

For additional information and compensation details, please email your most recent resume to [email protected] or apply directly.

Thank you for your time and we hope to hear from you soon!