Customer Service Associate

Job Description

Job Summary:

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities:

• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in a high visibility office environment.
• Receive calls and e-mails regarding service and supply requests for copiers, printers, intelligent lockers, and mailing products.
• Create inventory, service, and supply orders and returns.
• Document information in all logs and reports with keen attention to detail.
• Follow up and escalate service and supply requests with third party vendors on an ongoing basis.
• Daily interaction with Customers, Service Technicians, Managers, and vendors.
• Facilitate any shared e-mail boxes.
• Perform other tasks as assigned and participate in cross-training
• Adhere to all safety procedures

Skills and Requirements:

• High school diploma or equivalent (GED)
• Minimum of 1-year customer service-related experience
• Experience as a Site Representative and/or a minimum of one plus years demonstrated knowledge and experience in a related functional area
• Experience with maintaining and basic troubleshooting of printers, copiers, and other office equipment
• Ability to interface with end-user in a professional manner, sense of urgency
• Excellent communication skills both verbal and written (telephone)
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• Ability to meet employer's attendance policy
• Willingness to work flexible hours, including evenings and weekends, to accommodate client needs and support team coverage.
• Lifting to 50 pounds
• Standing for extended periods of time
• Significant walking
• Valid driver's license with a good driving record

"The pay range for this position starts at $18/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonus opportunities may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered."