Digital Operations Analyst

Key Responsibilities:

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  Maintain product and pricing content across websites and sales channels.

  
  
  
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  Update content in CMS platforms (e.g., Tridion or Adobe Experience Manager).

  
  
  
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  Monitor system performance and troubleshoot issues with IT.

  
  
  
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  Support digital self-service tools and online customer journeys.

  
  
  
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  Run reports, identify bugs, and assist with testing (unit/regression).

  
  
  
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  Automate processes to improve efficiency and reduce errors.

  
  
  
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  Track requests and manage tasks using workflow tools.

  
  
  
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  Communicate updates and status reports to stakeholders.

  
  
  
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  Support campaign and product launches through testing and documentation.

  
  
  
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  Drive continuous process improvement and automation initiatives.

  
  
  
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  Work closely with cross-functional teams and Product Owners on enhancements and fixes.

  
  
  
  
  

  Requirements:

  
  
  
  
  
  • 3+ years of professional experience as a digital analyst using Microsoft Office tools (Excel, PowerPoint, Visio, Power BI)
    
  • 2+ years of experience with PowerBi
    
  • 1+ years of experience in Operations, IT, Project Management, or Consulting
    
  • Experience with process automation (e.g., RPA)
    
    
    

    Preferred Skills:

    
    
    
    
    
    • Familiarity with CMS tools (Tridion or Adobe Experience Manager).
      
    • Basic knowledge of SQL, HTML, and relational databases
      
    • Bachelor's degree from an accredited college or university
      
      
      
      
      What's in it for you?
      
      
      
      
      • Competitive compensation package
        
      • Full Benefits; Medical, Vision, Dental, and more!
        
      • Opportunity to get in with an industry leading organization
        
      • Close-knit and team-oriented culture
        
        
        
        Why IDR?
        
        
        
        
        • 27+ Years of Proven Industry Experience in 4 major markets
          
        • Medical, Dental, Vision, and Life Insurance
          
        • ClearlyRated's Best of Staffing® Client and Talent Award winner 10 years in a row