Customer Support Representative

The Customer Support Representative II serves as a liaison between clients, internal departments, and external agents, supporting the efficient processing of legal document requests. This position requires strong attention to detail, excellent problem-solving skills, and the ability to manage multiple tasks in a fast-paced environment. Key Responsibilities: Assist Customer Service Specialists (CSS) with client communications and documentation. Contact clients regarding action items such as fees, breakdowns, authorizations, and missing or no records. Manage incoming invoices, correspondence, and email communications. Support field agents with location research and problem resolution. Make follow-up calls for status updates, rush requests, and problem locations. Handle CSR inbox and respond to all emails in a timely manner. Back-up CSR duties when team members are on PTO. Maintain and update task manager entries. Research, track, and process custodian invoices ensuring compliance with fe...Support, Representative, Customer Service, Retail, Staffing, Customer