Director of Education, Greater Heights & Memorial City

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Job Summary

Position is responsible for developing and implementing technical, personal development, and customer service training for all employees.

Job Description

The Director of Education will support both Greater Heights & Memorial City education programs. The preferred candidate will have 5+ years of RN experience and at least 5 years of experience as a RN clinical educator. A MSN is required, along with BLS certification. NPD certification is a plus.

Hours: Mon-Fri, days with no weekends or holidays required.

What We Offer:

• Day One Benefits: Medical, Dental, Vision
• Generous 403(b) plan and PTO accrual

Minimum Qualifications

Education: Masters degree or equivalent experience

Licenses/Certifications: None required

Experience / Knowledge / Skills:

• Excellent communication skills
• Strong interpersonal relationship skills

Principal Accountabilities

• Hires, trains, evaluates, disciplines and supervises staff as appropriate.
• Manages departmental budget, reviews financial records, and ensures financial targets are met or exceeded.
• Develops and implements training programs for technical, administrative, clinical, and physician personnel.
• Develops, revises, and updates training and in-service programs.
• Monitors training effectiveness and its impact on service quality, productivity, turnover, and enrollment.
• Implements attendance tracking for training programs.
• Develops training quality evaluation tools.
• Establishes policies regarding training and education.
• Collaborates with management to address training needs of employees and physicians.
• Maintains an accurate catalog of training seminars and programs.
• Oversees publications and marketing related to training.
• Participates in Continuous Quality Improvement initiatives.
• Ensures compliance with JCAHO standards and OSHA guidelines.
• Implements learning initiatives for large groups and coordinates development methodologies system-wide.
• Ensures safe care for patients, staff, and visitors, adhering to policies and standards.
• Supports professional growth and development of staff, serving as mentor and resource.
• Models Memorial Hermann service standards, providing safe, caring, personalized, and efficient experiences.
• Performs other duties as assigned.