Customer Experience Specialist

Join to apply for the Customer Experience Specialist role at TestEquity LLC .Hisco, a division of TestEquity, is hiring for a Customer Experience Specialist responsible for interacting with customers by addressing inquiries, requests for information, and updating information as required.Essential Duties, Functions And/or Responsibilities Handle incoming phone calls from our 800 numbers.Provide support for customers by:Providing order status via phone or email.Assisting customers via web chat.Helping customers place orders and providing quotes over the phone.Responding to customer requests for information.Manage customer support email inboxes by:Responding to inquiries.Processing orders and quotes.Perform general account management for assigned and unassigned customers.Provide additional support for customer service and sales teams as needed.Indirectly responsible for product quality.Perform other duties as assigned.Qualifications High School Diploma or GED required; AA in business preferred.3+ years of sales-related customer service experience required.Excellent verbal and written communication skills.Attention to detail.Proficiency in Microsoft Office and data entry.Experience using an ERP system.Physical Requirements Ability to perform essential job functions safely and in accordance with applicable standards.Ability to maintain regular and timely attendance.This position requires applicants to be authorized to work in the US without sponsorship. TestEquity does not sponsor work visas.TestEquity is an equal opportunity employer, prohibiting discrimination and harassment based on protected characteristics.Additional Information Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: OtherIndustries: Appliances, Electrical, and Electronics ManufacturingThis job posting is active; it is not expired.#J-18808-Ljbffr