Member Customer Service Representative- McWilliams YMCA

Provides service and information to current and prospective members through positive communication. ESSENTIAL DUTIES AND RESPONSIBILITIE - Sinclude the following. Other duties may be assigned. Promotes and incorporates the YMCA five core values into all activities. Answers inquiries and provides information on YMCA membership and programs. Provides prompt and courteous customer service to current and prospective members and guests in the Y and on the phone, contributing to member retention. Builds relationships with members; helps members connect with one another and the YMCA. Responds to and resolves members concerns. Enrolls new members and processes membership applications. Registers members and participants in classes and programs. Conducts interviews and/or tours of facility responsive to the needs of the prospective members; sells memberships. Implements procedures pertinent to the effective and efficient operation of the Membership Department. Ensures compliance with membership ...Customer Service Representative, Customer Service, Representative, Retail, Membership