Americas IT Manager

Perma-Pipe in The Woodlands, TX is hiring an IT Manager - Americas! We're looking for an IT Manager - Americas to be a part of our growing business. In this role, you will lead the planning, implementation, and oversight of all IT systems, enterprise applications, personnel, and projects across the Americas region (US & Canada).

The role is situated in The Woodlands, TX with occasional travel. Essential Job Functions include:

• Work with the Director of Information Systems, Global Infrastructure and Business System Managers, and IT Infrastructure Manager to comply with existing standards, and develop new standards, policies and procedures.
• Ensure compliance and oversight of Perma-Pipe's Cyber Security systems.
• Participate in internal and external audits as required.

Infrastructure & Operations responsibilities include:

• Apply IT infrastructure and operations best practices across voice, server, network, and data center systems.
• Monitor systems to ensure the highest level of performance and that key operational metrics are met.
• Coordinate with telecom providers for landlines, internet lines, and mobile services (support, renewals, and issue resolution).
• Oversee and ensure timely response to all Americas service desk activities.
• Will be required to occasionally work outside core office hours to provide IT systems support as required.

Business Systems & ERP responsibilities include:

• Lead and manage the Americas implementation of the new Infor CSI Syteline Manufacturing ERP system.
• Oversee the management of the company's Americas Business Systems in conjunction with the Global Business Systems Manager.
• Manage and coordinate all Americas IT projects to meet company needs.
• Manage purchasing of all software, hardware, and IT supplies, including vendor relationships.
• Ensure company IT assets are maintained, managed, and tracked.
• Apply strong project management and prioritization skills.

Leadership & Stakeholder Engagement responsibilities include:

• Manage subordinate staff in their daily responsibilities.
• Partner with and influence stakeholders to promote simplification, standardization, and innovation.
• Assist with planning budgets and ensuring budgets, goals, and objectives are met.

Qualifications include:

• At least 10 years of demonstrated IT Operations Management and multi-site support.
• Experience managing business systems, including manufacturing ERP (Infor CSI Syteline desirable).
• Proven ability to lead and manage complex IT projects (ERP project management highly desirable).
• Experience supporting accounting systems and processes, as well as manufacturing and supply chain operations (Order to Cash, Procure to Pay).
• Strong understanding of IT infrastructure systems including servers and networks.
• Experience managing and supporting Microsoft O365 systems and Microsoft Azure.
• Demonstrated knowledge of cybersecurity systems and principles.
• Familiarity with IT governance frameworks, including Sarbanes-Oxley (SOX) and related audit requirements.

Required Qualifications include:

• Knowledge of manufacturing ERP systems (Infor CSI Syteline ERP desirable).
• Familiarity with Microsoft's M365 environment, utilizing all features and applications.
• Experience designing business processes and leading ERP implementations to improve finance and supply chain operations.
• Database knowledge: MSSQL, MySQL, MongoDB.
• Knowledge of reporting and analytics tools, specifically Power BI.
• IT Service Management knowledge or certification (ITIL desirable).
• Demonstrated leadership and management abilities.
• Ability to translate complex technical concepts into clear terms for non-technical employees.

Education: Bachelor's degree in computer science or similar or equivalent experience.

Supervisory Responsibilities: Will lead all IT personnel in the Americas business units (US & Canada).

Reports To: Regional Finance Controller – Americas.

Travel: Will likely travel up to 25% of the time as required between the US and Canada.

Why Join Perma-Pipe? We offer a competitive compensation and benefits package, the opportunity to lead IT initiatives across North America, and the chance to be part of a collaborative team driving innovation and operational excellence.

PERMA-PIPE International Holdings, Inc. (NASDAQ: PPIH) is a global leader in engineered piping solutions, specializing in insulation systems, containment, anti-corrosion coatings, custom fabrication, leak detection, engineering support, field service, and logistics.

PERMA-PIPE is an Equal Opportunity Employer (EEO), providing fair employment without regard to race, color, religion, gender, national origin, age, disability, veteran status, or genetic information.