IT Support Administrator I

Job Description:
The Configuration Technician is responsible for the configuration of all devices placed at Stewart Title Offices. These responsibilities include imaging of laptops and desktops, configuring VoIP phones, hardware testing/troubleshooting/warranty repair. Testing new images/troubleshooting and reporting feedback to Tools Team for resolution. Data backup, third party software installation. Asset inventory/tracking as well as shipping & receiving. The Technician will be working in active directory and must know basic LAN network connectivity. Additional duties include creating procedures/documentation, updating, and closing tickets, as well as involvement in projects.
Job Duties:
Image laptops and desktops
Configure computers and install third party software.
Configure VoIP phones.
Troubleshoot software/hardware.
Warranty repairs and ability to repair hardware.
Troubleshoot network/LAN issues.
Light AD Tasks
Data backup
Skills/Experience:

1. Imaging Computers in corporate environment
2. Computer configuration & software installation/configure
3. Configuring VoIP phones
4. Active Directory experience
5. Hardware troubleshooting

Required Skills:

1. PC imaging
2. Hardware/Software troubleshooting
3. Customer Service Skills

Desired Skills:

1. Active Directory
2. VoIP

Degree Requirements:
Associates Degree and/or certification and 2 or more years of related experience in a IT support environment. Must have minimum of 2 years of related experience in corporate computer environment.
Certification Requirements:

#LI-DNP