Bilingual Customer Representative

Bilingual Customer Service Representative

LoanMax Title Loans
10890 Beechnut St Houston, TX 77072

Pay Range

$15 per hour
Compensation is based on experience, qualifications, and performance. Bonus opportunities may be available where applicable but not guaranteed .

Schedule

Store Hours:

Full-Time in store position
Monday - Friday: 10:00 AM - 6:00 PM
Rotating Saturdays: 9:00 AM - 2:00 PM
✅ Never work on Sundays

About the Position

The Bilingual Customer Representative plays a critical role in delivering exceptional customer service by effectively communicating with clients in both English and a second language, ensuring clear understanding and resolution of inquiries. This position is essential in bridging language barriers to enhance customer satisfaction and loyalty across diverse populations within the United States. The representative will manage inbound and outbound communications, addressing questions, concerns, and requests with professionalism and empathy. By accurately documenting interactions and collaborating with internal teams, the role supports continuous improvement in service delivery and customer experience. Ultimately, this position contributes to the company's reputation for inclusivity and responsiveness, driving customer retention and positive brand perception

Key Responsibilities

• Provide exceptional customer service in person and by phone
• Explain loan products, terms, and payment options clearly and professionally
• Evaluate vehicles and process loan applications
• Manage customer accounts and payment processing
• Perform data entry and maintain accurate records
• Make courtesy reminder calls as needed
• Maintain compliance with company policies and applicable laws

What We Offer

• Competitive pay
• 6 paid holidays
• Paid vacation
• Paid on-the-job training
• Full-time, stable work schedule
• Career growth opportunities
• Medical, dental, vision, and other voluntary benefit options available beginning on the91stday of employment, subject to plan terms and eligibility requirements.

Qualifications

General

• Fluency in English and at least one additional language commonly spoken in the United States.
• High school diploma or equivalent; associate or bachelor's degree preferred.
• Proven experience in a customer service role, preferably in a bilingual capacity.
• Strong communication and interpersonal skills.
• Basic computer proficiency, including experience with CRM software and Microsoft Office.

Education

• High school diploma or equivalent required

Experience

• Previous customer service experience preferred but not required
• Computer and data entry experience preferred but not required

Personal Attributes

We are seeking individuals who are motivated, honest, dependable, and looking for a long-term career opportunity. We value team members who represent our company with integrity and professionalism within the communities we serve.

AboutLoanMax Title Loans

LoanMax Title Loans and its affiliated companies operate nearly 1,000 stores in more than twenty states nationwide. Since 1990, we have been committed to providing short-term loans through a process that is fast and hassle-free, with straightforward terms and competitive pricing, all while delivering excellent customer service.

Additional Requirements

• Must be able to pass a company background screening, which may include criminal, credit, and employment verification, consistent with applicable state and federal laws.

Equal Opportunity Employer

LoanMax Title Loans is an Equal Opportunity Employer. We consider applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other protected characteristic in accordance with applicable law.