Petrasoft

Job description

The ideal candidate will be responsible for supporting, configuring, deploying, and customizing our software for customers. You will be investigating/resolving technical issues and escalating to development if needed. This position not only requires "soft skills" but also requires technical knowledge and experience.

Responsibilities

• Supporting customers in the use of our software
• Deployment of the software
• Configure and customize the software for specific customer needs
• Reproduce customer environment internally and run tests
• Manage and address electronic tickets efficiently
• Work with product development to address customer problems in a timely fashion

Qualifications

• Experience in a technical support role
• Experience with the SQL query language
• BSc. in Computer Science or Engineering or a STEM field
• Customer service oriented
• Strong written, verbal and troubleshooting skills

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About Us

Petrasoft

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Company Information

Petrasoft
Houston