TINCI MATERIALS

About us

Tinci Materials is a green chemical company that specializes in producing new energy lithium battery materials and daily cosmetics. As the global largest electrolyte suppliers, we are powered by a unique and diverse workforce fueled by the pride in what we do and what we stand for.

Join us at Tianci Materials to be part of an innovative and dynamic team that is dedicated towards shaping the future of the materials industry. Come grow with us and make a meaningful impact in your career!

Tinci's affiliates in North America

Tinci's affiliates have offices in Texas, USA and Kolner, Germany.

Tinci's main business in North America focuses on the research, development, and production of sustainable and eco-friendly chemical products. As a leader in the green chemical industry, we strive to provide our customers with high-quality materials that are both safe and environmentally friendly. With the growing demand for clean energy and sustainable products, we are confident in our ability to continue expanding our business and contribute to a more sustainable future.

Tinci is committed to making a positive impact and contributing to the communities where it operates and its affiliates support various education, health, and community-building programs, working towards creating a brighter future for everyone in North America.

Position Summary

We are seeking a proactive and hands-on IT Help Desk Support Specialist to provide daily technical support to our North America office users. The role includes issue triage, hardware/software troubleshooting, remote assistance, and close coordination with the global IT team in China. The ideal candidate can independently resolve Tier 1 and Tier 2 issues and support the deployment of IT assets and corporate systems.

Key Responsibilities

● Provide first and second-level technical support for local users (Windows, M365, Outlook, Teams, printers, VPN, etc.)

● Assist in setting up new devices and accounts for onboarding users

● Manage and troubleshoot network connectivity and office hardware

● Coordinate remote access sessions for ticket resolution

● Maintain an internal helpdesk ticketing system, track issue resolution, escalate when necessary

● Support Microsoft 365 services: account configuration, password resets, Outlook sync, Teams login, etc.

● Document procedures and local device configurations

● Provide basic training to end users on IT tools and best practices

● Coordinate with China-based IT team for system escalations and reporting

● Maintain inventory of IT assets and assist with procurement planning

Required Qualifications

● Associate degree or above in Computer Science, IT, or related field

● 2+ years of experience in help desk or desktop support

● Proficiency in Windows OS, Office 365, and remote support tools

● Excellent communication skills in English; Mandarin proficiency is a plus

● Strong troubleshooting and documentation skills

● Familiar with network basics (TCP/IP, DNS, VPN)

Preferred Qualifications

● Experience in a bilingual (CN/EN) enterprise environment

● Familiarity with IT ticketing systems

● Experience supporting hybrid or international teams

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About Us

TINCI MATERIALS

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Company Information

TINCI MATERIALS
Houston